A foods MNC's regional office approached us to build a KM site for its regional office. The company's knowledge across categories and brands were spread across many countries and there was minimal centralized "view" of the knowledge

Approach

• We analyzed and understood the "insights" in their business through a study
• We Designed a KM framework and tested it
• Identified critical marketing and business processes and incorporated them as a part of the portal
• Sought feedback and made improvements and made it better continuously

Outcome

• Almost all marketing and sales knowledge is now easily accessible
• Managers are using the portals and the practices are being monitored to make the portal design work better
• Regional office is now perceived as adding more value
• Countries expectations and regional management's delivery are matching better